The Sydney Canvas Company Pty Ltd Delivery Policy
We deliver Australia wide. Orders can be placed online or by telephone. Orders can be collected from The Sydney Canvas Company upon request. There will be no freight charged for this option.
After ordering online, you will receive an email confirmation from eWAY or PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 1 working day; however if goods are unavailable delivery will take a little longer.
Please note that the quoted delivery time frame of 1-3 working days is for Major cities only and is to be used only as a guide.
If you wish to query a delivery please contact us at info@thesydneycanvascompany.com.au or on 02 8854 5070
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at info@thesydneycanvascompany.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. The Sydney Canvas Company Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Refund Policy for Afterpay and ZipPay.
Where Afterpay and ZipPay have been used for purchases, the full amount refunded will be less Afterpay and ZipPay’s transaction fee, as they do not return this fee to us.
